CANCELLATION POLICY

Cancellation & Refund Policy

BERTHING / MOORING / DRY STORAGE

Thank you for choosing d’Albora Marinas.  Prior to confirming your reservation, we ask that you please ensure you are in a position to commit to your stay with us.  Should you require assistance please do not hesitate to contact d’Albora Marinas Guest Services (Guest Services) via email enquiry@dalboramarinas.com.au or phone 1800 DALBORA prior to finalising your booking.

Our cancellation and refund policy is detailed below and in the event that your circumstances change please contact Guest Services immediately to discuss your options.

SHORT TERM RESERVATIONS (Less than 12 months)

Cancellation Policy
Please carefully review our cancellation terms below, noting that cancellations within 30 days of arrival and during your stay are not refundable.

Time Period Applicable Refund
Notify more than 3 months prior to  reservation date 90% of fees refunded
Notify less than 3 months but more than 30 days prior to arrival 50% of fees refunded
Notify less than 30 days prior to arrival No refund
Post arrival at the marina No refund

NOTE: Special Event periods, such as New Years have specific cancellation terms which will be advised at the time of reservation.

Changes to Departure Date
Should your circumstances change and you wish to cut short or extend your stay with d’Albora Marinas you should contact Guest Services prior to your departure date to make further arrangements.

Should you be shortening your stay prior to arrival, refunds will be payable in accordance with the above.

Should you wish to extend your stay additional charges will be payable and calculated at applicable rates.  All extensions are subject to availability.

ANNUAL RESERVATIONS

Cancellation Policy – prior to arrival
Should your circumstances change and you are unable berth your vessel with d’Albora Marinas, as previously planned, you should notify Guest Services prior to your arrival date.

Prepaid Stays
If you have prepaid for an annual (12 month) stay, and your vessel is less than 60ft LOA, you will be eligible to receive a 90% refund of the prepaid amount on the basis that d’Albora can rebook the berth for a vessel of an equivalent size and on the proviso that you advise d’Albora a minimum of two (2) months prior to your intended arrival.  Should the notice period be less than two (2) months prior to arrival the maximum refund is 75% of the prepaid amount.

If you have prepaid for an annual (12 month) stay, and your vessel is greater than 60ft LOA, you will be eligible to receive a 50% refund of the prepaid amount on the basis that d’Albora can rebook the berth for a vessel of an equivalent size and on the proviso that you advise d’Albora a minimum of two (2) months prior to your intended arrival.  Should the notice period be less than two (2) months prior to arrival no refund is payable.

Annual Stays (Month to Month)
If you have booked an annual stay but are paying month to month you will be eligible for a refund on the one (1) month’s license fee provided you have given two (2) months’ notice prior to your intended arrival.  The security deposit is non-refundable.

Cancellation Policy – during the contracted period

Should your circumstances change and you wish to cut short or extend your stay with d’Albora Marinas you should contact Guest Services at least two (2) months’ prior to departure to make further arrangements.

Should you be shortening your stay any refund will be calculated as follows:

Prepaid Annual

  • Recalculate stay based on equivalent short term rates up to and including new departure date.
  • The difference between the original pre-payment and the new amount will be refunded

Month to Month

If the overall stay is less than 1 year:

  • 100% of the security deposit retained.
  • Recalculate stay based on the equivalent short term rates.
  • All charges incurred, including berthing fees and utilities, up to and including the departure date also payable.

If the overall stay is greater than 1 year:

  • 100% of the security deposit retained.
  • All charges incurred, including berthing fees and utilities, up to and including the departure date also payable.

Should you wish to extend your stay additional charges be payable and calculated at applicable rate e.g. annual monthly rate or daily casual.   All extensions are subject to availability.  Please contact Guest Services to make further arrangements.

REFUND PROCESSING

d’Albora Marinas will refund any fees paid to d’Albora Marinas as a result of amending your reservation and after taking into consideration the relevant cancellation policy, within 30 days of receiving a refund request.

Credit card surcharges are non-refundable.

Refunds will only be processed to the credit card or bank account of the individual, organisation or institution from which the payment was received.

Any questions or enquiries should be directed to d’Albora Marinas Guest Services.
Email:    enquiry@dalboramarinas.com.au
Phone   1800 DALBORA

 

Denarke Pty Limited as Trustee for Martha Cove No.3 Vineyard Trust trading as d’Albora Marinas